Reference

How 29d Keeps Your Account Safe

When you open an account with us via JazzCash, Easypaisa or Raast, your payment details and personal data stay secure.

Wallet verification on depositEncrypted account accessData retention policyLive casino and slots

Information We Gather and Why

29d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you join 29d, we collect your name, phone number, email and address to verify your account and process deposits via JazzCash, Easypaisa and Raast. We also record your gameplay activity, bets placed, and withdrawal requests so we can settle payouts accurately and detect unusual account

1
behaviour. Your payment method details—such as your wallet identifier—are stored securely to speed up future transactions. We keep this data as long as your account is active and for a period after closure to meet legal obligations in your region. Access to your data depends on
2
local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US ANYTIME

How to Contact Us About Your Privacy

Questions about how we handle your data or want to request access, correction or deletion? Our support team is ready to help.

SECURITY AND COMPLIANCE

How We Safeguard Your Information

Your account security begins the moment you deposit via JazzCash, Easypaisa or Raast. We use encrypted connections to protect login details and payment data, and we never share your wallet credentials with…

Encryption

All login and payment information travels through secure, encrypted connections. Your JazzCash, Easypaisa and Raast details are never visible to other users or third-party services.

Wallet Verification

When you deposit, we verify your payment method matches your account identity. This prevents fraud and ensures payouts go to the correct wallet every time.

Access Control

Only authorised 29d staff can view your personal data. Access logs track who views your account and when, and data is stored on systems with restricted entry.

Data Retention

We keep your account details for as long as you play with us. After account closure, we retain records for a legal retention period, then securely delete them.

Withdrawal Verification

Every payout request triggers identity verification. We confirm your wallet is registered to your account before any funds leave our system.

Policy Updates

If our privacy practices change, we notify you through your account email. You can review the updated policy and contact support if you have concerns.

Privacy Questions You Ask Most

Real answers about your data, account access and what you can do if you want to change or remove your information from 29d.

Your account details stay on file for a legal retention period to settle any outstanding bets or disputes. After that window, we securely delete your personal information. You can request early deletion through support; we'll comply where local law allows.

Yes. Open your account settings to view your profile details, email, phone and address. Contact support with your account username if you want a complete data export or details about your gameplay history and payment records.

No. We send only the minimum details needed to process your deposit or withdrawal—your wallet identifier and transaction amount. We never pass your full name, address or account history to payment providers.

Go to your account settings and change your contact details directly. The update takes effect immediately. We use your email and phone to send account alerts, withdrawal confirmations and support responses.

Contact support immediately with your username. Our team will lock your account, review login activity, and help you secure it with a new password. You can also enable extra verification steps in your account settings.

Yes. We use cookies to keep you logged in, remember your preferences and track gameplay for responsible account management. You can disable non-essential cookies in your browser settings without affecting your ability to play.

We retain JazzCash, Easypaisa and Raast transaction records for as long as your account is active, plus a legal retention period after closure. This allows us to verify payouts and dispute resolution. You can request your transaction history through support anytime.

How 29d Keeps Your Account Safe

How to Contact Us About Your Privacy

How We Safeguard Your Information

Encryption

Wallet Verification

Access Control

Data Retention

Withdrawal Verification

Policy Updates

Privacy Questions You Ask Most

01 What happens to my data if I close my account?

02 Can I see what data 29d holds about me?

03 Do you share my information with JazzCash, Easypaisa or Raast?

04 How do I update my phone number or email?

05 What if someone else gains access to my account?

06 Are cookies used on 29d and why?

07 How long do you keep my payment records?

Related pages